FAQs
Check out our frequently asked questions below to get our latest tips and troubleshooting bits. If you do not find answers to your questions in the FAQs, email us at support@mykwilt.com for fast support.
Video Tutorials
Setting Up Kwilt
- Set up your Kwilt on Wifi: A Step-by-Step Guide
- Set up your Kwilt on Ethernet(wired): A Step-by-Step Guide
- How do I connect my Kwilt device to a Windows PC or Mac computer?
- Retrieving your Kwilt device IP address
- Passwords! Which one is for what?
- Switching from Wired(ethernet) network connection to Wireless(WiFi)
Accessing Kwilt
- Resetting your Kwilt Device password
- Running First Aid on Mac or Health Check on PC
- Multiple hard drives, power & the Kwilt device
- My device was working fine and now it says 'Device Offline'
- How do I manage, format or erase content from the USB drives connected to my Kwilt?
- Can I access Kwilt with my PC/Mac remotely?
Transferring to Kwilt
- How do I access the content I just transferred to my USB drive?
- Why is my transfer slow at home on Wi-Fi?
- Can I transfer files from an SD card onto my Kwilt device?
- When I offload my mobile photos and videos to Kwilt can I then delete the originals from my phone?
- Can I backup my Kwilt's content for safeguarding?
- Where are my photos & videos stored when I offload to a Kwilt device that has several USB storage devices plugged into it?
Connectivity
Miscellaneous
- What is Kwilt's manufacturer warranty?
- What happens with my Kwilt device if I replace my router?
- Can I unplug my USB key from Kwilt once I have offloaded the photos from my phone?
- Do I have to buy my own external drive or USB key for this product?
- Are my photos copied to the Kwilt cloud or any kind of cloud?
- Can I disconnect my Kwilt from the electrical outlet?